operates over the SSH protocol to encrypt all information sent and
received and as such any account that you wish to access via sFTP will
require SSH access. Accounts are not created by default with SSH access
however we will enable it on a per-account basis upon request.
a part of our security plan at AdeptStation our SSH port is on 2233 as
apposed to 22 to help prevent brute-force attacks that target the
default SSH port and as such you will need to use port 2233 to access
sFTP on any plan.
alternative to sFTP is FTPES (FTP Explicit over SSL) which protects
your FTP connection using the same SSL technology that protects your
online orders and credit card transactions. This can be used without
needing SSH access on the standard FTP Port 21.
If you need further assistance with this please contact support.